Things I have learned from customer service:
1. There are more kind people than nasty people.
2. Most rude folks are just afraid.
3. People can be won over about 99% of the time, if you just keep loving them.
4. Evil exists.
(October 15, 2013)
I thought I would add something to the above, because I've been working for longer now. It seems I should know more. But...I think that really sums it up.
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